Officer – Retail Branch Operations

Officer – Retail Branch Operations – Housing – Branch Operations – Delhi – Rohini (Sector 7) – J Grades.
Delhi, India.
Degree Level : Bachelor’s Degree.
Job Schedule : Full time.
Apply Before : 09/29/2021, 01:26 PM.
Locations : PLOT NO. 28, POCKET E2, SECTOR 7, ROHINI,, New Delhi, Delhi, 110085, IN.

Job Description
Core Responsibilities:

o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
o Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
o Conduct impact analysis and accordingly update systems after approval from the business team
o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
o Ensure compliance to all Audit / NHB/ IRB regulations.